Comparing Dialpad and RingCentral for Business Phone Systems

Choosing the right business phone system can significantly impact your company’s communication efficiency. In the comparison of Dialpad vs. RingCentral, we’ll explore the features, pricing, and support each service offers to help you decide which one suits your business needs best.

What are Dialpad and RingCentral?

Dialpad and RingCentral are two popular VoIP (Voice over Internet Protocol) business phone systems. They offer various features such as voice calls, video conferencing, and team messaging to streamline business communications. Both are designed to improve collaboration and productivity within organizations.

What is Dialpad?

Dialpad is a modern business phone system that emphasizes ease of use and advanced features. It offers:

• Voice Calls: High-quality voice calls with built-in AI-powered voice intelligence for real-time transcription and insights.
• Video Conferencing: HD video meetings with screen sharing capabilities.
• Team Messaging: Integrated messaging platform for team collaboration.
• Integrations: Seamless integration with G Suite, Microsoft Office 365, and other popular tools.
• Customer Support: 24/7 support via phone, email, and chat.

Dialpad’s pricing starts at $15 per user per month, making it an affordable option for small to medium-sized businesses.

What is RingCentral?

RingCentral is a comprehensive business phone system known for its robust features and reliability. It includes:

• Voice Calls: Unlimited voice calls with high-quality audio.
• Video Meetings: HD video conferencing with up to 200 participants.
• Team Messaging: Persistent team messaging with file sharing and task management.
• Fax: Integrated fax service.
• Integrations: Over 200 integrations, including Salesforce and Slack.
• Customer Support: 24/7 support via phone, email, and live chat.

RingCentral’s pricing starts at $19.99 per user per month, offering a range of plans suitable for businesses of all sizes.

Dialpad vs. RingCentral: A Comparison

When comparing Dialpad vs. RingCentral, several key features and aspects stand out.

Free Trial

Dialpad offers a 14-day free trial with access to all features, providing businesses with an opportunity to explore its capabilities firsthand. On the other hand, RingCentral extends a 15-day free trial, allowing users to experience its comprehensive suite of features before making a commitment.

Unlimited Domestic Calls

Both Dialpad and RingCentral include unlimited domestic calls in their plans, ensuring that businesses can communicate seamlessly without worrying about additional costs. This feature is particularly beneficial for companies with frequent domestic communication needs, enhancing operational efficiency.

Team Messaging

In terms of team messaging, Dialpad provides an integrated platform that facilitates seamless communication within teams. It supports file sharing and task management, promoting collaboration across different projects. RingCentral, meanwhile, offers robust team messaging capabilities with additional features such as file sharing and task management tools, enhancing team productivity and communication efficiency.

Video Conferencing

For video conferencing, Dialpad offers HD quality meetings with screen sharing capabilities, making it ideal for remote meetings and collaborative sessions. In contrast, RingCentral provides HD video conferencing that supports up to 200 participants, complete with advanced features like breakout rooms and webinar hosting, catering to larger-scale virtual gatherings and presentations.

Integrations

Regarding integrations, Dialpad integrates seamlessly with popular business tools like G Suite and Microsoft Office 365, enhancing workflow efficiency by connecting essential applications. RingCentral offers a broader spectrum with over 200 integrations, including Salesforce and Slack, ensuring extensive compatibility with various business applications and software environments.

Customer Support

Both Dialpad and RingCentral prioritize customer support, offering 24/7 assistance to users. Dialpad provides customer support via phone, email, and chat, ensuring prompt resolutions to queries and issues. Similarly, RingCentral offers comprehensive support through phone, email, and live chat, emphasizing timely assistance and effective problem-solving for its users.

Which VoIP is the Best One for You?

Choosing between Dialpad vs. RingCentral depends on your specific business needs and preferences:

• Budget: Dialpad offers a lower starting price, which might be more suitable for small businesses or startups.
• Features: If your business requires extensive integrations and advanced video conferencing features, RingCentral might be the better choice.
• Ease of Use: Dialpad is known for its user-friendly interface, making it easier for teams to adopt and use.
• Support Needs: Both offer excellent customer support, but if you prefer having a wider range of support options, RingCentral’s extensive support might be more appealing.

Making the Right Choice for Your Business Phone System

When deciding between RingCentral vs. Dialpad, the right choice depends on what features are most important for your business. Consider your budget, the specific features you need, and how much support you anticipate requiring. Both systems offer excellent solutions for modern business communications, so you can’t go wrong with either choice.